Contact

Contact us 

At Shopping Area, we value your trust and are committed to providing quick, transparent, and friendly customer support. This Contact Policy explains how you can reach us and how we handle your inquiries, feedback, and complaints.

1. Contact Channels

Customers can contact us through the following official channels:

  • 📧 Email: prakas4111@gmail.com

  • 🌐 Website: [Add your website URL here]

  • 🕐 Support Hours: Monday – Saturday, 9:00 AM to 6:00 PM (excluding public holidays)

We currently provide support only via email and website form submissions to ensure all communications are properly recorded and responded to efficiently.

2. Response Time

  • We aim to respond to all inquiries within 24–48 business hours.

  • Complex cases or refund-related queries may take longer, but we’ll keep you informed at every step.

  • During high-demand periods (such as festive seasons or sales), response times may be slightly extended.

3. Customer Communication Guidelines

  • Please include your Order ID, Full Name, and Contact Information in your message for faster assistance.

  • Keep your messages clear and polite — our team is here to help and ensure a smooth shopping experience.

  • Shopping Area will never ask for sensitive information like passwords or full card details through email or phone.

4. Complaint Handling

  • If you have a complaint or dispute regarding a product or service, please contact us first.

  • Our support team will acknowledge your complaint and aim to resolve it within 7 business days.

  • If additional investigation is required, we’ll update you on the expected resolution time.

5. Data Privacy

  • All communication between customers and Shopping Area is kept confidential.

  • We use your contact details only for the purpose of order updates, support communication, or feedback requests.

  • For more details, refer to our Privacy Policy.

6. Policy Updates

Shopping Area may update this Contact Policy as needed. Any updates will be published on our website with a revised effective date.

7. Our Promise

Your satisfaction is our top priority.
We’re always ready to assist you — whether it’s a product question, order issue, or suggestion to improve our platform.

📧 Email: prakas4111@gmail.com
🌐 Website: [Add your website link]